I had some issues on my account and calling it in turned into the biggest ordeal, lasting an hour. I was on hold, spoke with someone who had a very thick accent, and now I have to wait.
Being in a service oriented society has not meant better service. It has meant being on hold. There’s never the option to ask for a call back. Nobody will call back if the cell phone drops the call. I am sure you’ve got some good examples of poor service. It might be time for a new company to take over my account.